What had begun as a niche market was growing increasingly competitive as retailers sensed a 'cocooning trend' among baby boomers. During this time, however, a number of similar bath and bed specialty shops had opened. He added, 'It was the beginning of the designer approach to linens and housewares and we saw a real window of opportunity.' Bed `n Bath's first two 2,000-square-foot stores were located in high-traffic strip malls and carried such brand names as Cannon, Wamsutta, and Fieldcrest, as well as a line of lower-priced linens and bath towels.ĭuring the 1970s, Bed 'n Bath expanded at a healthy pace, and by 1985 the chain had grown to 17 stores located in New York, New Jersey, Connecticut, and California. 'We had witnessed the department store shakeout, and knew that specialty stores were going to be the next wave of retailing,' Feinstein told Chain Store Executive in 1993. As employees in management positions at Arlan's, a discount chain that fell on hard times during the early 1970s, the two sensed an essential change in retailing trends.
Both men possessed over a decade of retail experience in 1971 when they formed Bed `n Bath, a small chain of specialty linen and bath shops in suburban New York. The driving force behind Bed Bath & Beyond was the partnership between founders Leonard Feinstein and Warren Eisenberg.
The $1.8 billion company has operations throughout the United States and plans to continue opening new stores to support its goal of doubling its earnings every three years. Store count continues to grow at a rapid clip and in 2000, the company recorded its eighth consecutive year of record earnings. The company expanded rapidly in the early 1990s on the strength of the superstore concept. Some Bed Bath & Beyond stores have over 80,000 square feet-the average is 45,000 square feet-of selling floor and offer more than 300,000 different items, stacked literally from floor to ceiling. In the mid-1980s, Bed Bath & Beyond was a pioneer in the concept of superstores: large, well-stocked specialty shops with prices allegedly comparable to, or lower than, department store sale prices. Throughout the company's short history, bigger has proven to be better. The company has a chain of over 300 stores that sell such domestic merchandise as bed linens, bath accessories, kitchen textiles, cookware, dinnerware, kitchen utensils, small electric appliances, and basic home furnishings. operates the largest houseware goods specialty stores in the United States. If you're ever shopping at this location, please avoid Helen at all costs.NAIC: 442299 All Other Home Furnishings Stores 442291 Window Treatment Storesīed Bath & Beyond strives to provide a large selection of items and superior service at everyday low prices within a constantly evolving shopping environment that is both fun and exciting for customers.ġ971: Feinstein and Eisenberg establish Bed 'n Bath.ġ985: Seventeen stores operate in New York, New Jersey, Connecticut, and California, and the first superstore is opened.ġ987: The company's name is changed to Bed Bath & Beyond.ġ994: Electric appliances are added the store's product offerings.Ģ000: The firm grows to 311 stores in 43 states.īed Bath & Beyond Inc. I gave Helen one star because no star review was allowed. At the very least we are deserving of an apology for Helen's behavior. They are a damaging representation of what your company stands for and thus should be mitigated in all haste. I implore Bed Bath & Beyond to fully research and address this individual. It is highly likely that we are not the first customers to experience this attempted degradation by Helen. With that being said, this behavior was reprehensible, and no individual deserves to be treated in this manner. Additionally, she shoved the receipt towards us without saying a word. She grabbed our product, cashed us out, tossed the item in a bag and onto the counter. In fact, she did not speak or acknowledge us, and her eyes spoke of an individual who is all too comfortable with discriminating against people of race, sexual orientation, etc. Our initial approach to the checkout area was greeted by a leering face lacking anything resembling customer service. As a relations specialist for a global corporation for over 19 years, I was appalled with our interaction with the cashier, Helen. My spouse and I recently shopped at this location (STORE# N Federal Hwy, Fort Lauderdale, FL 33306) on Saturday, April 9, 2022.
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